Returns & Exchange

We hope you love your MADAAS piece. If something isn't quite right, we are here to help.

Size Exchanges

  • If you require a different size, you may request an exchange within 7 days of receiving your order, subject to availability.
  • As many of our pieces are produced in limited quantities, replacement sizes may not always be available.
  • In such cases, we will gladly offer store credit equal to the value of the purchase.
  • Shipping costs associated with size exchanges are the responsibility of the customer.

Faulty or Damaged Items

  • Every MADAAS piece is carefully inspected before it leaves us.
  • However, if you receive an item with a manufacturing defect, please contact us within 7 days of delivery.
  • Once reviewed, we will arrange an appropriate solution, which may include a repair, replacement, or refund.
  • In such cases, MADAAS will cover the associated shipping costs.

Refunds

  • Approved refunds will be processed within 7 business days of receiving and inspecting the returned item.
  • Refunds will be issued using the original payment method wherever possible.

Need Assistance?

If you are unsure about sizing before placing your order, we encourage you to contact us.

We will be delighted to help you choose the most suitable size.

A Few Things to Note

  • Exchange requests must be submitted within 7 days of receiving your order.
  • Items must be returned in their original condition and packaging.
  • Store credit may be offered where an exchange is not possible due to limited availability.
  • Custom, bespoke, or made-to-order pieces are non-returnable unless a manufacturing defect is identified.